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Showing Results 951 - 1000 of 2565

Proven Process for Driving a Service Culture

Presenter: 
John Tschohl, President and Founder, Service Quality Institute

John Tschohl, the internationally recognized service strategist and customer service guru, will share a customer service strategy SMACNA members can use to increase sales and build better customer relationships. John will share the Proven Process for Driving a Service Culture. 

Service leaders have mastered this process. It focuses on building passion and strategy. How many of your employees know they are in customer service? Amazon does, and it increased sales by $44 billion in 2022.   

Leadership: Develop your leaders to manage, motivate and lead an empowered customer-driven workforce and reduce the friction that prevents an awesome customer experience. 

Tools: Change attitudes and behaviors and develop Customer Centric employees. Tschohl will share the blueprint to create Customer Service "Rockstars." 

He will cover the 9 Principles of Creating a Service Culture. Service Strategy, Reduce the Friction, Empowerment, Speed, Training, Remember Your Name, Service Recovery, Reduce Costs, and Measure Results.  

John is the author of 8 bestselling books on customer service, including Relentless, his latest book. He has developed over 20 customer service programs available in 9 languages. 


  • Location Grand Sonoran E, Level 1
  • Calendar Date Oct/16 2023

Back on Track: Why Software Implementation Derails and How to Fix It

Presenter:
Claire Wilson, Head of Construction Solutions, SITELINE

You would never buy new equipment for your shop without ensuring your team knows how to use it efficiently. So why not put the same effort into new software tools? Construction companies are leveraging software to combat labor shortages, supply chain woes, and increased material costs. But, introducing new software to your team can bring headaches and stress. Implementation often never goes as planned (or as the salesperson promised), taking months or years longer than expected. Why? Software implementation requires a detailed plan, strategic internal communication, and executive buy-in. Here's your game plan on how to implement software the right way.  

Key takeaways:  

  • Understand how and why software implementation fails and how to overcome implementation roadblocks  
  • Identify markers of a great implementation plan  
  • Gain strategies to ensure a successful software implementation 


  • Location Grand Sonoran F, Level 1
  • Calendar Date Oct/16 2023

2024 SMACNA Technical Services / What Makes Rainscreen Walls Work

Presenter:

Eli Howard, Executive Director, Technical Services and Research, SMACNA

This fast paced presentation will cover SMACNA’s Technical Services Standards, Manuals & Guidelines Collection of newly revised documents and further research & products for the Sheet Metal Industry. SMACNA’s Technical Staff will also cover the key issues emerging in today’s market for the HVAC & Architectural industry.


Todd Kimmel, Architectural Specifications Manager, ROCKWOOL North America

Curious or confused about what “rainscreen” means or how it relates to wall performance? This seminar provides an overview of rainscreen wall designs, including all the visible and hidden components and important factors in performance. Claddings and attachments, the air cavity and why width matters, water control, structural considerations, fire and combustibility, exterior insulation. All of these topics and more will be touched on during the discussion. 


  • Location Grand Sonoran A-B, Level 1
  • Calendar Date Oct/16 2023

Building Resilience: Safeguarding Mental Health in the Sheet Metal Industry

Presenters:
Aldo Zambetti, Administrator, SMOHIT
Chris Carlough, SMART MAP Program Coordinator, SMART
Jeremy Holburn, Helpline Counselor, SMOHIT

SMOHIT’s SMART Members Assistance Program (MAP) is an awareness and peer member training program for those dealing with problems associated with mental health issues, such as substance abuse. This session will focus on finding quality mental health resources including treatment centers and Employee Assistance Programs for our industry partners.


  • Location Pinnacle Peak 1, Level 2 Lobby Level
  • Calendar Date Oct/16 2023

Integrating the Tech Stack

Presenter:
Kris Blankenship, Industry Advisor, ServiceTitan

Join us for an engaging session to explore the transformative power of integrating technologies. Gain valuable insights into the specific strategies employed, challenges overcome, and the measurable impact of integrating your tech stack. 


  • Location Grand Sonoran E, Level 1
  • Calendar Date Oct/16 2023

How Sheet Metal Contractors are Using Digital Workflows to Streamline Field/Office Communication

Presenters:
Lee Browning, Regional Sales Manager, Trimble
David Keane, Americas Sales Director, VDC Software Solutions, Trimble

Projects today are moving at ever-increasing paces, and the urgency to streamline communication between the field, shop, and office has never been higher. The risks of broken or lagging communication are apparent: poor productivity, high trucking costs, and constantly being in “React Mode.” Luckily, the advancement and accessibility of technology is providing an answer.


  • Location Grand Sonoran F, Level 1
  • Calendar Date Oct/16 2023

New Opportunities for Industrial Contractors - From Carbon Capture to Green Hydrogen and Beyond

Presenters:
David Gardiner, President, David Gardiner and Associates
Brad Crabtree, Assistant Secretary, U.S. Department of Energy’s Office of Fossil Fuel and Carbon Management
Stan Kolbe, Executive Director, Government and Political Affairs, SMACNA

Explore the dynamic landscape of market opportunities awaiting industrial contractors in the ever-evolving energy sector, especially as it moves to decarbonize. Discover the pivotal role industrial contractors play in the emergence of the fast-paced industrial market for carbon capture, utilization, and storage (CCUS). Carbon capture technology and the mega projects already underway, are drawing record amounts of private capital into the energy sector’s battle to lower carbon emissions, and contractors are at the forefront. Explore the engineering feats involved in capturing and repurposing CO2 emissions, from innovative technologies to large-scale CCUS projects.


  • Location Grand Sonoran A-B, Level 1
  • Calendar Date Oct/16 2023

Engaging Emerging Leaders at the Local Level

Presenter:
Clark Ellis, Principal and Founding Member, Continuum Advisory Group

 

Panelists:
Jordan Belew, Vice President, ACP Sheet Metal/Midwest Fabricators
Ashley Duncan, Mechanical Division Manager, General Sheet Metal
Garrett Montrone, Project Manager, Western Sheet Metal

Where will the Union Sheet Metal Industry’s next leaders come from? 40% of construction workers will retire or leave the industry by 2031. Women and under-represented demographic groups comprise a small percentage of current building trades union members. How can we attract great people to our industry and support our dynamic emerging leaders?


  • Location Grand Sonoran C-D, Level 1
  • Calendar Date Oct/16 2023

Webinar Oct 10 2023

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Webinar: Take VRF Further with Building Automation

This webinar covered two of the fastest growing HVAC trends today – all-electric VRF technology and the rise of smart buildings. Learn more about how leading Building Automation Systems (BAS) solutions can help future-proof your projects and grow your bottom line.


Contractor Operations Manual Aug 23 2023

Right Sizing: The Keys to Profitably Scaling Your Business

In "Right Sizing: The Keys to Profitably Scaling Your Business," the crucial distinction between growth and scale is illuminated. While growth involves adding resources in tandem with revenue, scale emphasizes rapid revenue increase while incrementally managing resources. This book unveils the formula for successful scaling – adding customers while judiciously allocating resources, driving consistent growth and heightened profit margins. The challenges of scaling are explored, from evolving business processes to managing larger teams, while potential pitfalls like operational complexity and customer satisfaction balance are dissected. With insights into adapting leadership styles, pacing expansion, and strategic right-sizing, this book equips contractors to navigate the intricate path of growth and scale while maintaining profitability even amidst market shifts.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

SMACNA Comments Aug 14 2023

Transferability and Direct Pay Proposed Rule

SMACNA comments in support of the Internal Revenue Service’s (“IRS”) and the U.S. Treasury Department’s (“Treasury”) Proposed Rules, “Section 6418 Transfer of Certain Credits,” 88 Fed. Reg. 40496 (June 21, 2023) (hereafter “Transferability Proposed Rule”) and “Section 6417 Elective Payment of Applicable Credits,” 88 Fed. Reg. 40528 (June 21, 2023) (hereafter “Direct Pay Proposed Rule”). 

SMACNA fully supports the IRA, including but not limited to the Direct Pay (Section 6417) and Transferability (Section 6418) provisions.  Before these amendments, it was not possible to monetize federal tax credits generated by renewable energy projects outside of tax equity financing structures. The Direct Pay and Transferability Provisions allow new investors to enter the market, creating a broader and more diverse market to finance projects more quickly and affordably.


SMART/SMACNA Comments Aug 14 2023

Transferability (Section 6418 Transfer of Certain Credits) Proposed Rule

SMART and SMACNA address transferability from two perspectives: first, as supporters of compliance with prevailing wage requirements for the protection of workers and to protect signatory contractors who comply with labor standards from underbidding by violators of these prevailing wage standards; and second, as supporters of small businesses who will benefit from tax credits and create “good”[1] union jobs in communities. 


View Here Aug 10 2023

Labor Law 101

Labor law expert, Tom Trachsel, from Felhaber Larson, will provide the legal framework within which unions and associations must operate. Topics covered will include common terms and phrases explained, unfair labor practices (ULP), communicating with union members, hot cargo provisions and more.


PRESS RELEASE Aug 09 2023

SMACNA Applauds DOL’s Historic Davis-Bacon Act Reforms

The Sheet Metal and Air Conditioning Contractors' National Association (SMACNA) is supported by more than 3,500 construction firms engaged in industrial, commercial, residential, architectural and specialty sheet metal and air conditioning construction throughout the United States.


Contractor Operations Manual Jul 12 2023

Guideline to Information Technology

More than 40 percent of construction companies do not have a dedicated information technology (IT) department, according to J.B. Knowledge's recently published Construction Technology Report. For small and medium sized specialty contractors, like most SMACNA members, that percentage is significantly higher. SMACNA's new "Guideline to Information Technology" addresses this gap by providing members with guidance on the proper combination of standardized hardware, software, and connectivity. This easy-to-read, 39-page document also includes two critical appendices: A Sample Disaster Recovery Plan and a Sample Information Technology Policy and Procedures Manual. So, if you're looking for a quick resource guide to navigating IT decision making and management, check out SMACNA's "Guideline to Information Technology".

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

Contractor Operations Manual Jul 12 2023

Principles of Job Costing

An effective job costing system helps construction managers and business owners be more successful and profitable. It is also a critical tool for identifying and controlling risk. SMACNA’s updated book “Principles of Job Costing” will provide insight into improving your company’s job costing system.

Properly set up and managed, a job-cost management system will help make a company more profitable with less risk and the ability to grow and manage larger projects.

The updated book includes chapters on system set-up considerations, the estimating system, converting the estimate into an operating budget, progress reporting, change control, work in progress, and cash-flow forecasting. Appendixes include useful samples of general ledger structure, cost code structure, an estimating turnover checklist, and a sample accounts receivables escalation process.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

New Horizons Foundation Jul 07 2023

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Managing Supply Chain Disruption

In this paper, FMI and the New Horizons Foundation will share with you what best-in-class SMACNA member contractors have learned– and give you the tools to be more effective in managing supply chain disruption.


Jun 29 2023

Understanding a Contractor's Business

This seminar presented by Western Allied former CEO, Angie Simon, will cover the primary factors impacting the profitability of sheet metal contractors’ business. From change orders to labor costs, this session will give chapter executives a working knowledge of what generally makes or breaks a contractor’s business.


Webinar Jun 09 2023

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Webinar: 5 Keys to Implementing New Tech

Change is a constant in construction and having the right tools to ensure your people, budgets, and schedule stay intact in the midst of change is critical. This webinar is great for anyone interested in adopting technology for improved process, change management and increased overall efficiency and effectiveness.


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